Exchange and Return Policy

At El-Gamra, your satisfaction and comfort are important to us. We are committed to providing reliable wellness and care products and ensuring a smooth shopping experience.

We accept refunds or exchanges in the following cases:

• The product arrives damaged

• The product received is incorrect or different from what was ordered

• There is a clear issue with the product upon delivery

How to Request a Refund or Exchange

• Please contact our customer support team within 48 hours of receiving your order

• The product must be unused and in its original packaging

• Once the issue is confirmed, we will arrange a refund or replacement as quickly as possible

Important Notes

• Refunds or exchanges are processed after verification

• Cash on Delivery orders are handled with the same care and support

• For hygiene and safety reasons, products that have been used cannot be refunded unless they arrived damaged or incorrect

Our goal is to make sure you feel confident, supported, and satisfied when shopping with El-Gamra.

If you have any questions, our team is always here to help.